Refund Policy
All products sold on DIY Renovation Hub — courses, bundles, and Quick Win task guides — are digital products delivered by email, generally within 24 hours of purchase.
General Policy: All Sales Final
Because our products are digital and delivered immediately upon purchase, all sales are final once materials have been delivered. We're not able to offer refunds simply because you changed your mind or decided the content wasn't what you expected, the same way a physical retailer can't take back a book once you've read it.
When We Will Refund You
We will issue a full refund, no questions asked, in these situations:
- Duplicate purchase — you accidentally bought the same product twice.
- Failed delivery — you paid and never received your materials within 48 hours, and we're unable to resolve delivery (e.g., a wrong email address that can't be corrected).
- Wrong product — a checkout or technical error resulted in you receiving the wrong course or guide.
- Billing error — you were charged an incorrect amount due to a site or payment error.
To request a refund under any of these situations, email coryleereinhardt@gmail.com with your order confirmation within 14 days of purchase. We'll respond within 2 business days.
Chargebacks
If you have an issue with a purchase, please contact us directly first — we'd rather fix it than have you file a chargeback with your bank, which takes longer and can affect your ability to purchase from us in the future. We keep clear delivery records (email timestamps, purchase confirmations) for every order.
Bundles
Bundle pricing is discounted from buying each included course or guide individually. Bundles are refundable only under the same conditions listed above (duplicate purchase, failed delivery, wrong product, billing error) — not partially, for individual items within the bundle.
Contact
Questions before you buy, or an issue with an order: coryleereinhardt@gmail.com · 765-256-2175.